Q1. I get
the error message: Can't install on USB or SD card
The error message seems to be caused by a temporary
file used during installation, and doesn't get deleted for some reason. Because
of this, the system can't use it and treats it as an error. If the problem
re-appears, you may need to perform the operation again.
Here's how you do it:
1. Go to Settings and click on Storage
2. Scroll down to where you have Unmount SD card
and tap on it.
3. Now go back to the Play Store to download the
app again. This time, the app would be installed hopefully!
4. After app is installed, you can go back to the
Storage settings and tap Mount SD card
5. After mounting, you can move application to SD
card if its possible. Some apps can't be moved to the SD card and some can.
Don't have an SD card?
If you don't have an SD card you could try to clear
your Google Play cache. You do this by going to the Google Play settings and
clear cache.
Q2. I've
purchased an app but I can't download it! Why?
Basically, there are three reasons behind why this
might happen:
1. You’re offline while trying to download the app,
go online and try again.
2. Are you logged into the same Google Play account
as you bought it from? If not, please log in and try again.
3. Try downloading the app while connected to
either your network or wifi.
4. Make sure you're not logged into a restricted
profile when downloading the app.
5. If nothing of these two helps and you're
confident that you have purchased the app, please contact us.
Q3. Oh no -
my kid accidentally erased the app. How do I get it back?
Don't worry, it's easy to reinstall an app that has
been erased. Just follow these instructions:
1. Open the App Store on your device. Make sure you
are signed in with the same account used for the original purchase.
2. Tap on Purchased from the bottom navigation bar.
3. Locate the app in your Purchased list.
4. Tap the download button.
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