1. I’m missing Gold from an offer! [TapJoy]
For some of the larger Tapjoy promotions,
it can take some time to get confirmation, but sometimes the service gets
stuck. The first thing to do is restart the app. If you are using an Android
device and you do not know how to cold boot/restart the app please ask your
provider or search online for the instructions.
In most cases the Gold will appear after a
restart. If that does not work, you can contact Tapjoy directly to resolve the
issue. Go to the Free Gold screen in the app, scroll all the way to the bottom,
then click the link that says “Missing Gold?”
2. I didn’t get my Gold!
While most in-app purchases go off without
a hitch, sometimes the communication between your device and the servers is
slower than usual, or results in errors. Don’t panic, and try these steps
first:
1).Restart the app and wait a few minutes
to see if the Gold arrives.
2).If the Gold doesn’t arrive in a few
minutes, reboot your device and then restart the app.
3).If you still don't have your purchase,
use the Contact Us button and our support team will assist you.
3. My game keeps crashing!
There are a number of issues that can cause
your game client to crash and are easy to resolve. These are also the most
common issues that cause the game to crash.
1).Check that you have the latest stable
version of your device’s operating system installed on your device. You can
check this in your device’s settings menus.
2).Your game may crash if your device
cannot connect to our servers. This may be a problem on our end, but if your
internet connection is weak, or if the network administrator is preventing such
connections, your game client may crash.
3).Your game client may crash if your
device is low on memory. To free up memory on your device, reboot your device,
or stop apps running the background. If you do not know how to stop apps that
are running in the background, you’ll have to find instructions specific to
your device and operating system. (TIP: Pressing your device’s Home button just
minimizes most apps; it does not actually stop/close them.) Usually, just
rebooting your device will do the trick.
4).If your device is in power saving mode,
try turning it off and restarting the game to see if it resolves the issue.
5).If you are using an Android device, try
clearing the cache using these steps:
First, go into your device's Settings menu.
From here, you may see a Cache Data option. If so, tap on that and choose to
clear cache data. If you don't see it, try finding your App Manager, or
something similarly named, and finding your app from that list. Tap on it and
choose Clear Cache to clean your Cache
4. How do I restore my progress?
If you connected your game via Facebook or
have your 12-digit support code you can restore your progress. Your support
code can be found by tapping the menu icon at the top left of your screen, then
tapping missions, then tapping Options from the bottom right of the screen.
Next tap the Help tab and your support code is listed there. Should you ever
lose your progress for any reason, having been connected to Facebook or having
your 12-digit support code, will ensure your game is recoverable in the future.
Facebook Restore:
1).In the event you do need to restore your
progress, make sure that once the game is opened again that you reconnect to
the same Facebook account as you had used before. You can Connect to Facebook
via the button on the Missions screen or the Friends screen.
2).Now tap the options button on the
missions screen, tap the help button on the left, then tap restore.
3).Any Bravo games that you connected to
your Facebook account with will now be presented in a list. Each game will be
time-stamped with when it was last accessed, so if you are unsure which game to
restore, start with the oldest one in the list, and if that is not the right
one, simply repeat these steps and select the next game in the list until you
find the one you are looking for.
4).All your previous progress will now show
up on your device.
Support code Restore:
1).Ensure you have your 12-digit support
code from your original game.
2).Launch Kill Shot and tap the options
button on the missions screen, tap the help button on the left, then tap
restore and select Enter Support Code.
3).Input your Support code and tap Done.
4)0All your previous progress will now show
up on your device.
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